FAQs

1. What types of coffee products do you sell?

At Ustienda, we offer a variety of high-quality coffee products, including whole beans, ground coffee, coffee pods, and specialty blends. Our selection caters to both casual coffee drinkers and coffee connoisseurs.

2. How do I place an order?

Placing an order is easy! Simply browse our catalog, select the products you wish to purchase, and add them to your cart. When you're ready to check out, click on the cart icon and follow the prompts to complete your purchase.

3. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Shopify Payments.

4. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping rates and times vary depending on your location. Please refer to our Shipping Policy for more details.

5. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping times depend on your location and the shipping method chosen at checkout. Estimated delivery times will be provided at checkout.

6. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please refer to our Return Policy for more information.

8. How do I return an item?

To return an item, please contact our customer service team at contact@ustienda.com with your order number and reason for return. We will provide you with return instructions and a return shipping address.

9. Do you offer subscriptions?

Yes, we offer coffee subscription plans for your convenience. Choose your favorite coffee products and delivery frequency, and we'll take care of the rest. For more details, visit our Subscriptions page.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at contact@ustienda.com. We will do our best to accommodate your request, but please note that orders that have already been processed and shipped cannot be changed or canceled.

11. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased and sent to friends and family. They are available in various denominations and can be used towards any purchase on our website.

12. How can I contact customer service?

You can reach our customer service team by email at contact@ustienda.com. We are available Monday through Friday from 9 AM to 5 PM (EST) and will respond to your inquiries as soon as possible.

13. Are your coffee products organic?

We offer a selection of organic coffee products that are clearly labeled in our catalog. These products are certified organic and sourced from sustainable farms.

14. What makes your coffee unique?

Our coffee is sourced from the finest coffee-growing regions around the world. We focus on quality, sustainability, and flavor to ensure that every cup you brew is exceptional. Our blends and single-origin coffees are carefully crafted to deliver a unique and enjoyable experience.