Shipping policy

Thank you for shopping at Ustienda! We are committed to delivering your orders efficiently and reliably. Please review our shipping policy for detailed information on our shipping practices.

1. Shipping Times

We strive to process and ship all orders within 1 to 2 Week. This time frame includes order verification, quality checks, and packaging. Once your order has been shipped, you will receive a confirmation email with your tracking number.

2. Shipping Rates

Shipping rates vary based on the delivery location and the size and weight of your order. The exact shipping fee will be calculated and displayed at checkout.

3. Order Processing

• Orders are processed Monday through Friday, excluding holidays.
• Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Delivery within 5 to 10 business days.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.

6. Incorrect Address

Please ensure that the shipping address is entered correctly. Ustienda is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that you have made an error in your shipping details, please contact us immediately.

7. Customs and Import Duties

For international orders, any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Ustienda has no control over these charges and cannot predict what they may be.