At Ustienda, your satisfaction is our priority. We understand that sometimes things don't go as planned, and we are here to help. Please read our refund policy carefully to understand how we can assist you.
Returns and Refunds
Eligibility for Refunds:
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Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within 14 days of receiving your order. We will require a photo of the damaged item and your order number to process your refund or replacement.
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Incorrect Items:
- If you receive an incorrect item, please contact us within 14 days of receiving your order. Provide us with a photo of the incorrect item and your order number, and we will arrange for the correct item to be sent to you or issue a refund.
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Non-Perishable Items:
- For non-perishable items such as coffee accessories and merchandise, you may return them within 30 days of purchase for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition that you received them.
Non-Returnable Items:
- Perishable items such as coffee beans, ground coffee, and other consumable products are non-returnable due to health and safety regulations. However, if you experience any issues with the quality of our coffee products, please contact us, and we will work with you to resolve the issue.
How to Request a Refund or Exchange
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Contact Us:
- Email us at contact@ustienda.com with your order number and a detailed description of the issue. If applicable, include photos of the damaged or incorrect item.
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Return Instructions:
- Once your return request is approved, we will provide you with instructions on how to return the item. You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
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Processing Time:
- Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund within the specified time frame, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@ustienda.com
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable unless they are defective or damaged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at contact@ustienda.com and follow the return instructions provided.
Contact Information
For any questions or concerns about our refund policy, please contact us at:
- Email: contact@ustienda.com
Thank you for choosing Ustienda. We appreciate your business and are committed to providing you with the best coffee experience possible.